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Shipping & Returns

 Hours of Operation

Our hours of operation Monday – Friday 8am to 5pm (PST).

 

Shipping Couriers
When it comes to shipping services offered by Faith Strength Gear, we currently use the following shipping couriers.
 

  • US Postal Service
  • UPS 
  • Fed Ex 

With the US Postal Service, we offer First Class and Priority Mail. Options are available based on the weight, size, distance and shipping method available per the location of delivery. If a shipping preference is not available during the checkout process, it’s possible the package exceeds the dimensional specifications for the service or the service option may not be a available for the location.

 

With UPS & Fed Ex, we offer standard Ground up to Overnight services. Just like the US Postal Service, options are available based on the weight, size, distance and shipping method available per the location of delivery. If a shipping preference is not available during the checkout method, it’s possible the package exceeds the dimensions and weight necessary for the service. Or, the service may not be an available option for the location.

 

Processing Orders
Please allow for 24-72 hours for your order to be processed and shipped. Orders are processed in the order they are received. Although orders may typically ship the same business day, this does not guarantee orders will. If you need to have your order arrive by a specific delivery date, please select a priority shipping option like UPS 3-Day, 2-Day or Overnight.

 

Priority shipping orders need to be placed by 12:00pm PST to go out the same business day. Orders received after the 12:00pm cut-off time will be processed and shipped the following business day.

 

Holiday Schedules
We at One® observe the following days as Holidays. Either these are Holidays we have selected and follow, or they are Holidays that our shipping carriers observe. During these Holidays, Faith Strength Gear may be either closed due to observing our Holiday schedule, or orders will be moving in transit due to the shipping carriers observing their Holiday schedule. Holidays which are observed by our shipping carriers but not by Faith Strength Gear will still be processed and packaged for shipment, but will not be picked up from the carrier until the next available business day.

 

Orders that are received on Faith Strength Gear Holidays will be processed the next available business day. The same with orders that are in the process of being shipped during a Faith Strength Gear observed Holiday. Orders that come in will be temporarily suspended at our location until the following business day. Orders will then be processed as normal.

 

Faith Strength Gear Observed Holidays

 

  • New Year’s Day
  • July 4 — Independence Day
  • Thanksgiving Day
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • Labor Day
  • Memorial Day 

USPS Holiday Schedule

UPS Holiday Schedule

Fed Ex Holiday Schedule 

Shipping Delays

On rare occasions, shipping delays can occur due to carrier incidents or situations which are out of the control of carrier. Incidents could include an unexpected employee strike or a packages shipped to the wrong location. If the package is shipped using a Priority Service level, refunds are offered from the carrier for the inconvenience of not meeting the expected time of delivery. 

For situations that could arise, such as severe weather conditions and acts of God. Shipping delays are due to the safety of the employee, packages will not be delivered to their destination until safe travel and delivery is determined. If a package is delayed due to these conditions, refunds are not available as there is no way for the carrier to deliver the package. Acts of God would be natural disasters, such as an earthquake, floods, tornadoes, hurricanes and other major adverse events which prohibit safe travel of the package to its destined location. 

Free Shipping
Orders with a final invoice amount of $49 and above are subject for Free Shipping. The free shipping option will be available during checkout.  The shipping carrier will be determined by Faith Strength Gear, due to the size of the order and its delivery location. Free shipping is not pro-rated against higher tiered services.
 

Local Pickup

At the moment, local pickup is not an available option. We apologize in advance for any inconvenience this may cause. And, we thank you for your support which will allow us to open a physical location soon. 

Refund Policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product must be unused (i.e not showing signs of being previously worn)
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Shipping items

Returns can be mailed to:

Faith Strength Gear

4416 Belvedere Way

Antioch, CA 94509

*You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

To submit a return/exchange request you must login to https://www.faithstrengthgear.com/ and click the order and process it to obtain authorization and RMA # prior to shipping it back.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on June 27, 2019